Complaints Procedure

At Home Helpers Commercial & Domestic Cleaners Ltd, we are dedicated to delivering a high standard of service. If you're dissatisfied with any aspect of our cleaning services, we welcome the opportunity to resolve your concerns. 

Step 1: Contact Us  

Please reach out to us as soon as possible, ideally within 48 hours of any issue arising related to Home Helpers Cleaners complaints. You can contact us via:  

Email: enquires@homehelperscleaners.com  

Telephone: 01452 452301  

Be sure to include:  

- Your name and contact details.  

- The property address or service location.  

- A description of the issue.  

- Photographs, where possible.  

Step 2: Investigation  

We will acknowledge your complaint within one working day and commence an investigation promptly. This may involve reviewing photographs, checking cleaning reports, speaking with our cleaning team, and contacting you for additional information.  

Step 3: Resolution  

Where needed, we may offer one or more of the following options to ensure customer satisfaction:  

- A return visit to rectify the issue.  

- A partial or full refund, where appropriate.  

- An explanation of our findings.  

- Changes to our procedures to prevent a recurrence of the issue.  

Response Times  

- Complaints acknowledged within one working day.  

- Investigation commenced as soon as possible.  

- A full response is typically provided within five working days.  

Our Commitment  

We take every complaint seriously and handle them fairly. Your feedback is invaluable in helping us enhance our cleaning services and maintain the high standards our customers expect.  

If you have any questions regarding our customer satisfaction process or our complaints procedure, please contact us using the details above.