At Home Helpers Commercial & Domestic Cleaners Ltd, we are committed to providing a high standard of service. If you're unhappy with any aspect of our work, we'd like the opportunity to put things right. 

Please get in touch with us as soon as possible, ideally within 48 hours of the issue arising.

You can reach us by:

Email: enquires@homehelperscleaners.com

Telephone: 01452 452301

Please include:

• Your name and contact details.
• The property address or service location.
• A description of the issue.
• Photographs, where possible.

We will acknowledge your complaint within one working day and investigate the matter promptly. This may include reviewing photographs, cleaning reports, speaking with the cleaning team and contacting you for further information.

Where appropriate, we may offer one or more of the following:

• A return visit to rectify the issue.
• A partial or full refund where appropriate.
• An explanation of our findings.
• Changes to our procedures to prevent the issue happening again.

• Complaint acknowledged within one working day.
• Investigation commenced as soon as possible.
• A full response is normally provided within five working days.

We treat every complaint seriously and fairly. Your feedback helps us improve our services and maintain the high standards our customers expect.

If you have any questions about our complaints procedure, please contact us using the details above.